Early Stage Collections: Pre-Legal
Early-stage accounts are administered via a seamless collection strategy, focused on customer education, reminders, and rehabilitation. These typically include:
Written Correspondence, Telephonic and Electronic Communication, SMS, EMAIL, USSD Messaging and Bulk SMS
Using our technology, you can manage your own portfolios effortlessly. Features include:
* Multi Payment Channels Collections include Bank Deposits, Debit Orders, PayCash, Credit Card, Live Credit Card Assist, Express Pay by Link, EFT Secure, Enterprise Direct, Afripay, USSD
Late Stage Collections – Pre-Legal
When accounts remain in arrears, our technology automatically implements a late-stage collection strategy exercising elevated urgency and remediation intervention where necessary.
Non- Performing Accounts will automatically initiate notifications of the legal stage collections process.
We have entered into a preferential service agreement with Abrahams & Gross Incorporated, a firm of attorneys that specialises in providing bespoke legal recovery services throughout South Africa, who will manage the legal stage collections process.
Specialised Legal Collections
Legal Collections, when the pace needs to be increased.
Once all options have been exhausted in collecting accounts in arrears, using our pre-legal solutions, it will then be time to engage in more rigorous and decisive campaigns to achieve results.
The Legal Collection Services offered at Rapid Legal Services are delivered through strategic alliances with independent legal firms, notably, our contracted attorney firm Abrahams & Gross Incorporated, who provides legal services exclusively on behalf of Rapid Legal Services.
Abrahams & Gross Incorporated is a registered member of the Law Society of South Africa and has over 30 years’ experience in debt collection. Abrahams & Gross Incorporated also has a bespoke online system, provided by Rapid Legal Services, that debtors can access to manage their accounts as handed over to the attorneys.
The Legal Collections Team at Rapid Legal Services sets up contact between the debtor and the Attorney Firm to engage in escalated collections procedures, including but may not be limited to: